The role
Fernhill builds back-office agents for independent vet clinics: reminders, records requests and insurance paperwork. Never diagnosis. You'll be the person clinics call first.
You'll
- Onboard new clinics and set up their agents with them, not for them
- Visit clinics to see how front-desk teams really work
- Write the playbooks that keep agents within safe limits
- Bring patterns from customers back to product every week
You have
- Three or more years in customer success, operations or clinic management
- Calm under pressure, especially when the waiting room is full
- Comfort learning new software quickly and explaining it simply
- Veterinary or healthcare experience is a strong plus
Perks
- Hybrid: two office days in Austin
- Pet insurance for your own animals
- Clinic shadowing days built into onboarding
